Fairmont Royal York Career Fair

The following Front of House positions are available:

Assistant Server (part-time)

Valet Parking Attendant (casual and full-time)

Banquet Server (casual)

Front of the House

To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay.

Hotel Overview: Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the business and theatre districts and the city's best shopping and dining. Having hosted more than 40 million guests since it opened its doors in 1929, Fairmont Royal York continues to represent the epitome of hospitality. With 1365 guest rooms, 70,000 square feet in 34 conference and banquet rooms, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing the finest conveniences for today's travellers.

Summary of Responsibilities:

Reporting to the Department Manager, responsibilities and essential job functions include but are not limited to the following:

Valet Parking Attendant (Casual & Full-Time)

Greet all guests and co-workers with a smile and an appropriate hospitality greeting
To be noticeably positioned at entrances to provide parking assistance upon arrival, and departure of guest vehicles.
Greets all guests arriving by vehicle, and promotes valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer
Ensures all vehicle keys are clearly identified and stored in a locked location
Will provide the guest with detailed parking fees and clear explanation of valet benefits
Ensures all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner.
Complete thorough walk around of guests vehicles prior to entering garage and highlights any damage on corresponding valet parking ticket
When requested or anticipated will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives, and tourist attractions.
Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual.
Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty, and informing security.
Strict adherence to Fairmont Service Standard Expectations as it relates to Valet Parking
In the course of normal duties, to observe, report, or take immediate corrective action on deficiencies, malfunctions, and untidiness.
To report for duty with a professional appearance and dress to standards.
Awareness and acknowledgement of all our Fairmont President Club Members

Banquet Server (Casual):

Arrive on duty on time with proper attire and prepared for shift
Continuously maintain all areas tidy and neat at all times
Conduct yourself in an orderly and respectful manner at all times as to offer competitive hospitality services as a way to exceed all guest expectations
To be hospitable, friendly and converse and welcome all guests
Using trays at all times, clear all necessary dishes and other items when entering and exiting the banquet room
All tables must be setup according to standards as directed by the Banquet Manager as a way to maintain consistency throughout the hotel
Keep liners neat, tidy, clean and well pressed and must not have any deficiencies
Must know the hotel areas and outlets to be credible when responding to guests requests as a way to upsell the facilities and what the hotel has to offer
Maintain good eye contact and personal service when interacting with all guests
To be knowledgeable of the menu before service begins so that any questions may be responded to in an effective and efficient manner
Conduct themselves within all policies of the hotel, which are set forth through the Human Resources department and the Hotel
To have complete knowledge of all tasks and the methods of service of all banquet setups
Understand and carry out all banquet event orders
Ensure all allergies are safely catered for with an alternative that meets the needs of the guest.
Follow up on any guests requests
Other tasks as assigned

Assistant Server (Part-Time):

To report for duty punctually, in full uniform according to appearance and grooming standards.
To promote and maintain a positive working relationship at all time with all the Colleagues of the Royal York Hotel.
To prepare serving stations and work areas for each meal period
Assist with the smooth execution of meal service during peak times
Offer continued support in preparation for the next meal period
To demonstrate a complete understanding of the policies, procedures and set service standards as outlined in the Royal York Colleague Handbook.
To demonstrate a complete knowledge and understanding of all steps of services and duties and perform them to the set standards as out lined in the Job Task Checklist.
To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
To follow all of safety and sanitation policies when handling food and beverage.
Attend pre-shift, weekly and monthly meetings to continually improve the guest’s experience.
To understand how to operate all the equipment used in the outlet.
To fully understand and follow the hotel’s recycling program and procedures.
To actively participate in all health and safety procedures for the Hotel.
To follow all of safety and sanitation policies when handling food and beverage.
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service

Qualifications:

• Available to work weekends, evenings and shift work
• Excellent verbal communication skills
• Excellent interpersonal skills
• Team oriented
• Customer service focused
• Professional manner and outgoing personality
• Good Command of the English languagePlease note that all Valet Parking Attendants must also have a Valid Driver’s License with no infractions

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Must already be legally permitted to work in Canada.

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